Forgetting your login credentials for a trading platform can be a stressful experience. This guide provides a clear, step-by-step overview of how to reset your login password, manage your funding password, and handle Google Authenticator settings on a major cryptocurrency exchange.
Resetting Your Forgotten Login Password
If you have forgotten your login password, you can easily reset it using your registered mobile number or email address. This process is designed to be straightforward while maintaining account security.
To reset your password via the mobile app:
- Open the exchange app and tap on the 'Login/Register' option on the homepage.
- On the login screen, select the 'Forgot Password' link.
- You will be directed to a password recovery page. Enter your registered mobile number or email address.
- Complete the captcha verification and proceed to the next step.
- You will then be prompted to create a new login password, confirm it, and enter a Google Authentication code (if 2FA is enabled).
- After clicking 'Confirm,' your password will be successfully reset. Return to the app's homepage and log in with your new credentials.
This process ensures you can regain access to your account quickly and securely.
How to Change Your Login Password
It is a good security practice to change your passwords periodically. You can update your login password at any time from within your account.
Follow these steps to change your password:
- Navigate to the 'Personal Center' located in the upper left corner of the app.
- Select 'Security Settings' from the available options.
- Click on 'Login Password' to access the password modification page.
- Follow the on-screen instructions, which will require you to enter your current password and then your new password twice to confirm.
- Click 'Confirm' to finalize the change.
Keeping your login information updated is a key part of protecting your digital assets. For a comprehensive look at all security features available to you, explore more strategies here.
Recovering a Lost Funding Password
Your funding password (or trading password) is separate from your login password and is used to authorize transactions and withdrawals. If you forget this password, the recovery process is different.
Please note: The option to reset a forgotten funding password is not available directly within the mobile app. You must use the exchange's official website or desktop client.
- Log into your account via the web or desktop platform.
- Go to your 'Security Settings' section.
- Find the 'Funding Password' option and click on 'Forgot Password' next to it.
- Carefully follow the instructions provided to verify your identity and set a new funding password.
Important Security Notice: Resetting your funding password will activate a 24-hour withdrawal hold on your account. This cool-down period is a critical security measure to prevent unauthorized withdrawals, so please plan accordingly.
Changing Your Funding Password
If you remember your current funding password but wish to change it, you can do so directly in the mobile app.
To modify your funding password:
- In the app, go to 'Personal Center' and then to 'Security Settings.'
- Select the 'Funding Password' option.
- You will be guided through the steps to enter your current password and then your new one.
- Confirm the changes to complete the process.
Remember, changing your funding password will also trigger the 24-hour withdrawal restriction for the security of your funds.
Setting Up Google Authenticator (2FA)
Enabling two-factor authentication (2FA) with Google Authenticator significantly enhances your account's security by adding a second layer of verification.
A step-by-step guide to activation:
- From the 'Personal Center' in your app, access the 'Security Settings' menu.
- Locate and select the 'Google Authentication' option.
- Tap 'Enable Now.' You will be prompted to download the official Google Authenticator app if you haven't already.
After installation, you have two options for linking it to your exchange account:
- Manual Entry: Type the provided secret key into your Google Authenticator app.
- QR Code: Scan the QR code displayed on your screen with the authenticator app.
Complete the verification process by:
- Entering an SMS code sent to your phone.
- Inputting the current 6-digit code generated by your Google Authenticator app.
- Click 'Enable' to finalize the binding.
Crucial Security Tip: Always securely back up your secret key. If you lose your phone or need to reset the app, this key is the only way to restore your 2FA access. Resetting your Google Authenticator will also impose a 24-hour withdrawal ban.
How to Unbind Google Authenticator
Should you need to disable 2FA, you cannot remove Google Authenticator directly through the app. The process requires account verification for your protection.
You must contact customer support by sending an email from your registered email address. The email subject should clearly state "Unbind Google Authentication." The support team will guide you through the necessary identity verification steps, which typically include providing a copy of your government-issued ID, to process your request.
How to Change Your Registered Email Address
To update the email address associated with your account, you need to initiate a formal request with customer support. This helps prevent unauthorized changes to your contact information.
Send a formal request to the official support email from your currently registered address. Use the subject line "Change Email Address." You will be instructed on the required verification procedure, which will likely involve submitting identification documents to prove account ownership.
Frequently Asked Questions
What is the difference between a login password and a funding password?
Your login password is used to access your account on the exchange platform. Your funding password is a separate security measure required to confirm trades, withdrawals, and other financial transactions, providing an extra layer of protection for your assets.
Why is there a 24-hour withdrawal hold after I change my funding password or Google Authenticator?
This security feature is designed to protect you. If someone gained unauthorized access to your account and tried to change these security settings, the 24-hour lock on withdrawals gives you time to detect the activity and contact support before any funds can be moved.
I lost my phone with my Google Authenticator app. How do I get back into my account?
You will need to go through an account recovery process with customer support. This is why backing up your secret key during the initial 2FA setup is so vital. Having that key will make the recovery process much faster. Support will verify your identity to help you regain access.
Can I use something other than Google Authenticator for 2FA?
While this guide focuses on Google Authenticator, many exchanges support other 2FA methods, such as SMS-based codes or hardware security keys. Check the 'Security Settings' section of your account for all available two-factor authentication options.
How often should I change my passwords?
While there is no universal rule, cybersecurity experts often recommend updating critical passwords every 3 to 6 months. However, the most important practice is to use a strong, unique password that you don't reuse on any other websites or services.
What makes a strong password?
A strong password is long (at least 12 characters), complex (using a mix of upper and lowercase letters, numbers, and symbols), and is not based on easily guessable personal information. Consider using a passphrase—a sequence of random words—for greater strength and easier recall. For advanced methods on creating and managing secure credentials, view real-time tools.