Participating in OKX's User Satisfaction Surveys and related promotional campaigns requires an understanding of the specific rules that govern them. These Terms and Conditions outline your rights, responsibilities, and the procedures involved in these activities. This guide provides a clear and structured overview of the key points you need to know.
Overview of the Promotion
OKX periodically conducts user surveys to gather feedback and enhance its services. These initiatives are governed by a set of formal Terms and Conditions, which are an extension of the main OKX Terms of Service you agreed to when creating your account.
The promotion begins and ends on the dates and times specified in the official communications for each specific campaign. It is crucial to act within this defined Promotion Period to be eligible for any rewards.
Eligibility for the gift offered ("Gift") is typically granted to the first specified number of users who complete the survey. The exact number of winners and the nature of the Gift are detailed in the promotional materials for each campaign.
Eligibility and Geographic Restrictions
Participation in these surveys is subject to strict eligibility criteria. Users from certain countries or regions may be excluded from participating in specific campaigns. Always refer to the official clause 2.2 of OKX's Terms of Service for the most current list of restricted jurisdictions.
Furthermore, users are serviced by different legal entities depending on their country of residence. It is your responsibility to know which entity oversees your account and to understand the specific terms that apply to you.
- OKX Europe: Services users in the European Economic Area. OKX is the trading name of OKCoin Europe Ltd, a Maltese company regulated by the MFSA.
- OKX US: Services users in approved U.S. states and territories. It is a federally registered money service business.
- OKX Australia: Services residents of Australia through two registered companies for different product types.
- OKX Bahamas, OKX Dubai, OKX Brazil, OKX Singapore: Each of these entities provides services to users in their respective regions (e.g., Mexico, UAE, Brazil, Singapore) under local regulations.
- Aux Cayes FinTech Co. Ltd.: This Seychelles-registered company services users from all other eligible regions.
Important Disclaimers and Risks
It is vital to understand that participating in a survey for a reward is not a financial activity. The campaign and any rewards are:
- Not investment advice or a recommendation.
- Not an offer or solicitation to buy or sell any digital assets.
- Not financial, accounting, legal, or tax advice.
All trading activities on the OKX platform are subject to applicable trading fees, which vary based on your user tier level.
Digital assets, including any crypto rewards received, are subject to extreme market volatility. Their value can fluctuate significantly, meaning the value of your Gift at the time of withdrawal may be different from when it was awarded. You could lose the entire value of the reward. Past performance is never indicative of future results.
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Participation Requirements
To be eligible for a survey reward, you must meet several requirements:
- You must have passed OKX's advanced identity verification (KYC) process.
- The promotion is run on a first-come, first-served basis.
- There is typically a cap on the number of participants who will receive a Gift (e.g., a maximum of 100 users).
- Only one Gift is permitted per user.
- Sub-accounts are not eligible to participate or receive rewards.
All applicable taxes, fees, or additional expenses related to accepting and using the Gift are the sole responsibility of the recipient.
Reward Distribution and Platform Rights
If you successfully qualify for a reward, OKX will distribute the Gift to your account within 21 days after the Promotion Period ends.
OKX reserves several important rights regarding these promotions. The company can:
- Interpret these Terms and Conditions at its sole discretion.
- Modify the terms at any time.
- Exclude any participant from the promotion.
- Cancel the entire promotion without prior notice.
OKX is also not responsible for any technical, pictorial, typographical, or editorial errors or omissions in the promotional materials.
Frequently Asked Questions
How do I know if I am eligible for a specific OKX survey?
Eligibility is typically based on your geographic location and user status. Check the official campaign communications for specific criteria and always refer to clause 2.2 of the OKX Terms of Service for a list of restricted countries.
When will I receive my reward for completing a survey?
OKX states that rewards will be distributed to eligible users' accounts within 21 days after the promotion's activity period has officially ended.
Can I participate with a sub-account?
No, sub-accounts are explicitly excluded from participating in these promotional surveys and are not eligible to receive any rewards.
What is the value of the survey reward?
The value of a crypto reward is subject to market fluctuation. The value at the time you are able to withdraw it may be higher or lower than its value at the time it was awarded due to the inherent volatility of digital assets.
Who is responsible for paying taxes on the reward?
The recipient is solely responsible for all applicable taxes, as well as any fees or expenses related to the acceptance and use of the Gift. It is advisable to consult with a tax professional for guidance.
Can OKX change the rules of the promotion?
Yes, OKX reserves the right to modify the terms and conditions, exclude participants, or cancel the promotion entirely at its discretion and without advance notice.