Participating in OKX's User Satisfaction Surveys and related campaigns means you agree to the specific rules outlined below. These Terms and Conditions ("Terms") govern your involvement and are offered by the relevant OKX entity responsible for your account, as detailed in the OKX Terms of Service.
It is important to understand the structure, eligibility criteria, and general rules before taking part in any survey or promotional campaign.
Promotion Period and Eligibility
Each promotion runs for a specified duration, known as the "Promotion Period." The exact start and end dates and times are communicated for each individual campaign.
Eligibility to receive a reward ("Gift") is typically granted to the first specified number of OKX users who complete the survey during the Promotion Period. The specific number of winners and the nature of the Gift are detailed in the communications for each campaign.
Please note that users from certain countries or regions may not be eligible to participate. Eligibility is subject to verification of user information, and restrictions apply as per clause 2.2 of OKX's Terms of Service.
Regional Service Providers and Terms
OKX operates through different legal entities worldwide. The terms that apply to you depend on your country of residence.
- OKX Europe: Serviced by OKCoin Europe LTD, a Malta-registered company licensed by the MFSA. Services are not available to all users in all regions.
- OKX US: Serviced by OKCoin USA Inc., a Delaware corporation, for residents of approved U.S. locations. Many products are restricted for U.S. users.
- OKX Australia: Serviced by OKX Australia Pty Ltd and OKX Australia Financial Pty Ltd for Australian residents. Derivatives and margin products are for wholesale clients only.
- OKX Bahamas: Serviced by OKX Bahamas FinTech Company Limited for specific users in Mexico and institutional clients.
- OKX Dubai: Serviced by OKX Middle East Fintech FZE for residents of the UAE, licensed by the Virtual Assets Regulatory Authority.
- OKX Brazil: Serviced by OKX Serviços Digitais Ltda. for residents of Brazil.
- OKX Singapore: Serviced by OKX SG Pte. Ltd. for residents of Singapore who registered on or after October 13, 2023.
- Other Regions: All other eligible users are serviced by Aux Cayes FinTech Co. Ltd., a Seychelles-registered company.
Each entity has its own Terms of Service, which contain crucial information on restrictions, risk disclosures, and the specific nature of the services offered in your jurisdiction.
Important Participation Rules
Adhering to the following rules is mandatory for all participants.
- Trading Fees: All trading activities on the OKX App are subject to fees, which vary based on your user tier level.
- Not Advice: This activity is not investment advice, a recommendation, or a solicitation to buy or sell digital assets. It is not financial, legal, or tax advice.
- Risk Acknowledgement: You acknowledge that crypto assets are subject to extreme market volatility, involve a high degree of risk, and can lose value. You should carefully consider your financial situation and risk tolerance.
- Reward Value: The value of any Gift received may fluctuate due to market conditions between the time it is awarded and the time you access it.
- KYC Requirement: Participants must have passed OKX's advanced identity verification process.
- First-Come, First-Served: Promotions are typically first-come, first-served, often with a cap on the number of participants (e.g., 100) who can receive a Gift.
- One Gift Limit: Limit one Gift per recipient.
- Sub-accounts: Sub-accounts are not eligible to participate or receive rewards.
- Taxes and Fees: The recipient is solely responsible for any applicable taxes, fees, or expenses related to accepting and using the Gift.
- Distribution: Rewards are distributed within 21 days after the promotion period ends.
For a complete overview of the platform's rules, you can always 👉 review the full terms of service.
General Disclaimer
OKX reserves the right to interpret, modify, or cancel these terms and the promotion at any time, without notice, and to exclude any participants. OKX is not responsible for technical or editorial errors or omissions.
All promotions are subject to the specific terms communicated at the time of the campaign and the overarching OKX Terms of Service and Privacy Policy.
© 2025 OKX. All rights reserved.
Frequently Asked Questions
Who is eligible to participate in an OKX user survey?
Eligibility depends on your country of residence and whether you have completed OKX's advanced identity verification. The promotion details will specify the exact criteria, and users from some regions may be excluded.
How and when will I receive my reward for completing the survey?
Rewards, or Gifts, are typically distributed to the first eligible users who complete the survey. They are issued on a first-come, first-served basis and are sent within 21 days after the promotion period ends directly to your eligible OKX account.
Can the value of the survey reward change after I receive it?
Yes, the value of rewards denominated in crypto assets can fluctuate significantly due to market volatility. The value at the time you are able to withdraw or use it may be different from its value when it was awarded.
Why are there different Terms of Service for different users?
OKX operates through multiple legal entities to comply with regional regulations worldwide. The entity that services your account depends on your residency, and each has its own specific terms and conditions that apply to your use of the platform.
Are there any costs associated with receiving a survey reward?
While the reward itself is provided by OKX, you are solely responsible for any applicable taxes, network fees, or other costs related to accepting, holding, or transferring the reward asset.
What should I do if I have more questions about the terms?
For the most accurate and detailed information, always refer to the official OKX Terms of Service and the specific rules published for each promotion. If you need personalized advice, consult a legal or tax professional.