The Unified Account system has officially launched, offering a more streamlined trading experience. However, many users still have questions about its specific operations and features. This guide compiles ten of the most common questions to help you understand and master the new system efficiently.
What Is the Unified Account System?
The Unified Account system is designed to simplify asset management and trading across different products. It consolidates various account types into a single, integrated interface, allowing for more efficient use of capital and a smoother user experience. Whether you are a spot trader or engage in margin and derivatives trading, this system offers a cohesive environment to manage your investments.
How to Switch Between Different Trading Modes
The Unified Account offers three distinct trading modes to cater to different levels of expertise and trading strategies:
- Simple Trading Mode: Ideal for users who primarily engage in spot trading.
- Single-Currency Margin Mode: Suitable for users trading spot, leverage, and contracts with a single currency as collateral.
- Cross-Currency Margin Mode: Designed for advanced traders who wish to use multiple currencies as collateral for their margin and derivatives positions.
To switch between these modes, follow these steps:
- Navigate to the trading page from the homepage.
- Click the menu button in the top-left corner.
- Select "Trading Settings."
- Under "Account Mode," you can adjust your preferred setting.
Please note that while the Simple Trading Mode is available upon registration, accessing the Single-Currency and Cross-Currency Margin Modes requires passing a brief knowledge test to ensure you understand the associated risks. 👉 Explore more strategies for advanced trading
How to Locate Your Assets
All assets within the platform are consolidated under the "Assets" tab, located at the bottom of the homepage.
- For existing users, the asset overview page displays four sections: "Funding Account," "Trading Account," "Classic Account," and "Financial Services."
- New users registering after the Unified Account launch will see three sections: "Funding Account," "Trading Account," and "Financial Services."
To participate in trading within the Unified Account mode, you simply need to transfer funds into your "Trading Account."
Important Note for Existing Users: You can switch between the "Classic Account Mode" and the "Unified Account Mode" via the menu on the trading page. While spot assets can be transferred directly between the "Classic Account" and "Trading Account," open margin positions cannot be transferred. Always ensure you have sufficient margin allocated to your active trades before switching modes.
How to Find a Specific Trading Pair
The Unified Account allows you to trade various products like spot, perpetual swaps, futures, leverage, and options. To find a specific trading pair, you have three primary methods, with two accessible directly from the trading interface.
Method 1:
- On the trading page, click the arrow next to the current trading pair.
- In the search box, enter the desired cryptocurrency.
- The results will show all available trading pairs for that currency, categorized by product type (e.g., spot and margin trading).
Method 2:
- Click the arrow next to the trading pair.
- Select "Show Convert" or navigate through the different product tabs (e.g., Perpetual, Delivery, Options) to locate your desired pair.
Why Can't I Close a Futures Position?
Some users encounter issues when trying to close a futures position. This is often because a Take-Profit/Stop-Loss (TP/SL) order is active for that position. The system prevents closing the position manually to avoid conflict with the existing conditional order.
To resolve this:
- On the trading page, find the "Order Type" drop-down menu.
- Select the "Take-Profit/Stop-Loss" tab to view your active TP/SL orders.
- Cancel the relevant TP/SL order.
- After cancellation, you will be able to close the position normally.
How to Check System Maintenance Schedules
The trading system occasionally undergoes scheduled maintenance for upgrades, which may temporarily affect trading. You can check the maintenance schedule to plan your trading activity and avoid potential inconveniences.
To find the upgrade schedule:
- On the homepage, click the "More" button.
- Scroll to the bottom and select "Status."
- On the Status page, you will find the "Upgrade Plan" detailing upcoming maintenance windows.
Where to View Historical Orders in Unified Account
The location for viewing historical orders has changed in the Unified Account mode. All historical orders across different products are now integrated into a single, unified history log.
To access it:
- On the trading page, ensure you are on the "Limit/Market" order tab.
- Click on "All."
- Then, select "Order History" at the top of the list to view your complete record.
Currently, the Unified Account mode does not display historical records from the Classic Account mode. To view older transaction history, you must switch back to the Classic Account mode temporarily.
How to Enable Order Confirmation Pop-ups
The Unified Account mode has a slightly different location for the "Order Confirmation" setting, a useful feature to prevent accidental trades.
To enable or disable it:
- On the trading page, click the menu button.
- Select "Trading Settings."
- Here, you will find the toggle switch for "Order Confirmation."
Where to Set the Price Change Percentage Period
The Unified Account offers three options for calculating the 24-hour price change percentage: "UTC+8 0:00," "UTC 0:00," and "24H Rolling."
You can set this preference in two places:
- From the Homepage: Tap your profile avatar, then go to "Preferences," where you will find the "Price Change Period" setting.
- From the Market Page: Navigate to the market overview, click "More" in the bottom corner, and locate the "Price Change Period" option.
Where Is the 'Real-Time Monitoring' Feature?
The Real-Time Monitoring feature allows you to keep an eye on market fluctuations in a small, movable window while using other applications on your phone, helping you avoid missing critical market movements.
To activate it:
- On the trading page, click the market data icon in the upper-right corner to go to the full market view.
- Tap on "Monitoring."
- Toggle "Enable Floating Window" to turn on the real-time monitoring hub.
This feature is available on both Android and iOS clients. If you cannot find it, ensure your application is updated to the latest version.
Frequently Asked Questions
Q: What is the main advantage of the Unified Account?
A: The primary advantage is holistic asset management. It allows traders to use their entire portfolio as collateral across different products, improving capital efficiency and simplifying the transfer of funds between various trading strategies.
Q: Is my money safe when switching between account modes?
A: Yes, your assets are secure. However, it is crucial to understand that open margin or futures positions in one mode cannot be transferred to another. Always close or manage your positions appropriately before switching to avoid automatic liquidation.
Q: Can I use leverage in the Simple Trading Mode?
A: No, the Simple Trading Mode is designed exclusively for basic spot trading. To access leverage, futures, or options trading, you must switch to either the Single-Currency or Cross-Currency Margin mode after passing the required knowledge test.
Q: Why am I required to take a test for certain modes?
A: The test ensures that users understand the significant risks associated with margin and derivatives trading, such as liquidation and amplified losses, before they can access these advanced features. It is a protective measure for users.
Q: How often does system maintenance occur?
A: Maintenance is infrequent and is usually scheduled during periods of lower market activity to minimize user impact. Always check the "Status" page for advance notice of any planned upgrades.
Q: What should I do if I cannot find a specific trading pair?
A: First, use the search function within the trading page. If the pair is still unavailable, it may not be offered for a specific product type or may be temporarily delisted. You can check the official announcements for a full list of supported pairs.
Why Is It Advised to Set Take-Profit and Stop-Loss Orders?
After enabling the "Order Confirmation" pop-up in your trading settings, the system will prompt you to set Take-Profit (TP) and Stop-Loss (SL) orders when placing a margin trade.
This is a highly recommended practice, especially within the Unified Account system. Given that different positions can share collateral, a sudden and extreme price movement in one trading pair can lead to the liquidation of multiple positions, resulting in substantial losses. Setting TP and SL orders helps you manage risk proactively, automatically locking in profits or limiting losses according to your predefined strategy without requiring constant market monitoring. 👉 Get advanced methods for risk management