Changing the email address associated with your account is a straightforward process designed to keep your information secure. You can complete this update using either the official mobile application or the website. This guide provides detailed, step-by-step instructions for both methods.
Why Update Your Email Address?
Keeping your contact information current is crucial for account security. An up-to-date email ensures you receive important notifications, security alerts, and can promptly recover your account if needed. The process incorporates multiple verification steps to confirm your identity and protect your account from unauthorized changes.
How to Change Your Email in the Mobile App
Follow these steps to update your email address directly from your mobile device.
- Launch the OKX application on your phone and log in to your account. Navigate to your User Center, typically found by tapping your profile icon.
- Select Profile & Settings. Locate the Security section and then choose Email from the list of Authentication Methods.
- Tap on the option labeled Change Email Address.
- In the provided field, carefully enter your New Email Address.
- Select Send Code next to both the New Email Address Verification and Current Email Address Verification fields. A unique 6-digit code will be sent to each email address. Enter the respective codes into the correct fields.
- Complete the process by entering your Two-Factor Authentication (2FA) code from your authenticator app.
Note: If you encounter issues receiving a verification code, select the Cannot Verify link at the bottom of the page for alternative instructions.
- Upon successful verification, your email will be updated. You will receive a confirmation message at your new email address.
How to Change Your Email on the Website
You can also easily manage your email settings through the web platform.
- Log in to your account on the website. Click on your Profile icon or name in the top navigation bar.
- Find and select the Email Authentication setting from your account menu.
- Type your new email address into the New Email field.
- Click Send Code for both the New Email Authentication and Current Email Authentication sections. Check both your new and old email inboxes for the 6-digit verification codes and enter them.
- Provide your current Two-Factor Authentication (2FA) code to proceed.
Note: The Cannot Verify option is available if you are unable to complete a verification step.
- Once all steps are finished, a confirmation email will be sent to your new address.
Important Security Restrictions After a Change
For your protection, certain account features are temporarily restricted following an email change. You will not be permitted to process withdrawals or use the P2P trading platform to sell cryptocurrency for a 24-hour period. This security cool-down period helps prevent unauthorized transactions.
👉 Secure your account with advanced verification methods
Best Practices for Account Security
- Use a Secure Email: Choose an email provider with strong security features, like two-factor authentication.
- Update Regularly: Ensure your recovery email and phone number are always current.
- Beware of Phishing: Only enter your credentials on the official website or app. Never click on links in suspicious emails.
Frequently Asked Questions
Why is there a 24-hour hold on withdrawals after changing my email?
This is a critical security measure. The holding period helps protect your assets by preventing a bad actor who may have gained temporary access to your account from immediately withdrawing funds after changing the contact information.
What should I do if I don’t receive the verification code?
First, check your spam or junk mail folder. If the code is not there, ensure you entered the correct email address. You can click the Send Code button again. If issues persist, use the Cannot Verify option for further assistance.
Can I use the same email for multiple accounts?
No, for security and account identification purposes, a single email address can only be linked to one account. You must use a unique email for each account you create.
I lost access to my old email. How can I change it?
You will need to use the Cannot Verify option during the process. This will typically involve submitting a request to customer support and providing additional information to verify your identity before the change can be made.
Does changing my email affect my login credentials?
No, changing your email address does not change your password. However, your new email will become the username you use to log in to your account moving forward.
Are there any fees associated with changing my email?
No, updating your email address is a free service provided to help you maintain your account security.